Rates & Conditions
What are the Renter and Licence qualifications and requirements?
Motorhomes, campervans, cars, and commercial vehicles
Drivers must be aged between 23 and 85 years of age and the driver needs to have held a current non-provisional licence for at least 3 years.
International Drivers must present a licence issued in English, or a Driving Licence with an accompanying certified English translation, provided by a Consulate or other authorised body, or a current International Driving Permit. Our Premium Motorhome and Caravan can NOT be hired on an International Licence. Our 12-seater bus may have restrictions per licence – contact us for details.
Caravan rental
Drivers of the tow vehicle must be at least 25 years of age and not over 75 years of age and the driver needs to have held a current non-provisional Australian licence for at least 3 years.
Renters must complete a qualification form to ensure the tow vehicle and driver is acceptable for the type of van being towed. The qualification form can be found here.
First time renter policy
If you are a first-time renter and live within 125 km of the renting location and your booking is not associated with a corporate account, insurance replacement rental or campervan hire, additional identification and payment requirements will apply to your rental. The renter will be required to produce;
• A credit card in the renter’s name, along with additional proof of address
• A driver’s licence with an address that matches the additional proof of address
Additional proof of address documents may be any 2 of the following, dated within 3 months of the rental date;
• Property Lease Agreement
• Utilities Bill
• Telephone Account
• Letter of Employment
• Any Official Government Paperwork
Renters will be required to pay a holding deposit by credit card at the rental counter of up to $1,000, regardless of the liability option selected, in addition to the cost of the rental.
How do I pay for my rental?
Within 24 hours of booking, we charge a $200 deposit ($500 for caravans) to your credit card via an on-line payment portal, 7 days prior to your travel the balance of the rental (including any liability reduction options and sundry items you might accept) will be charged to your card. At the end of the rental, any additional costs such as fuel and infringement processing fees will be debited to your card (infringement fees can take up to 30 days to be processed).
What if I have to cancel my reservation?
Where a reservation is cancelled, we reserve the right to apply the following cancellation fees:
• More than 7 days from start of rental – no fee
• Within 7 days of start of rental – $200
• Late pick up or early return of the vehicle – no refund applies.
Do you charge a Bond?
If the first-time renter policy does not apply to you then there’s no bond to pay in advance towards loss/damage, the renter’s liability is payable at the time of any loss/damage but not beforehand and a replacement vehicle will not be provided until the liability is paid.
Do you charge a credit card surcharge?
A credit card surcharge does not apply to rentals.
What if I want to return early or extend my hire?
If returning early – Early return of the vehicle does not entitle the Customer to a refund of the unused portion of the rental.
If wishing to extend your stay – Provided that you call beforehand and pay in advance, we’ll extend your rental if your vehicle hasn’t been reserved for someone else.
Can I change or cancel my reservation online?
No, please call us on 1300 067 222.
Can I collect out of hours?
For campervans, motorhomes, cars and commercial - Yes, however fees may apply.
Caravans can only be collected from our Launceston office between 9:00am – 4:00pm, Mon-Fri.
Are one-way rentals available; is there an extra charge?
Car and commercials – Yes, only between Hobart and Launceston and an extra fee will apply.
Campervans and motorhomes – Yes, and an extra fee will apply.
Caravans – No, these must be collected and return to Launceston.
Is there any extra charge if we all want to drive?
An additional driver fee of $3 per day is payable for each additional nominated driver (in addition to the person appearing on the Rental Agreement as The Renter).
What are the minimum rental days?
Campervans and motorhomes – 4-day minimum off peak and 7-day minimum during busy periods.
Caravans – 4-day minimum off peak and 7-day minimum during busy periods.
You can rent for shorter periods however this would be the minimum days charged.
Do I have to wash the vehicle; is there a cleaning fee?
Cars and commercials – Please remove all rubbish, any sand or mud from the interior and quickly wash if you’ve been on dirt roads.
Campervans, motorhomes and caravans - Yes, we ask that the vehicle be returned in a similar state to which it was rented out on. We are happy to clean it for you on return however a cleaning fee of $75 per hour will apply. Typically, we can clean the inside of a motorhome or caravan in around 2 hours.
Do I have to return the vehicle with a full tank?
Yes, the vehicle is provided full and must be returned full or a refuelling service charge of $4 per litre will apply.
Are there any other fees we should be aware of?
Fines and infringements: You must pay the issuing authority for all parking speeding and traffic fines and infringements as well as any fines or charges for release of the vehicle if it has been impounded or wheel-clamped. An administrative fee of $55 applies if we are required to nominate you as the driver who is responsible for any fine or infringement which remains unpaid.
Additional Costs: You are responsible for all costs (including towage and repairs) arising from:
1. use of the wrong fuel;
2. a flat battery because of the lights or entertainment system having been left on;
3. the keys having been misplaced or lost; or
4. the keys having been locked in the Vehicle.
Damage Liabilities
What are my Liability for Damage options for campervans & motorhomes?
Subject to the terms and conditions of the agreement not being breached
Option 1: Liability Reduction Fee (LRF)*
If you accept LRF, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage from $5,000 to $2,500 on a sealed road.
Option 2: Liability Reduction Fee (LRF) with Max*
If you accept LRF with Max, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage on a sealed road to $0. It also covers windscreen & tyre damage on sealed roads.
Option 3: Liability Reduction Fee (MAX Package) including selected sundry items at no cost and Tyre and Windscreen buyout*
If you accept LRF with MAX Package, and pay the extra charge, we will reduce the amount of your liability for loss/damage/accident/recovery/towage on a sealed road to $0. It also covers windscreen & tyre damage on unsealed roads. In addition, we will provide without cost, any of these sundry items: Additional Personal Kit, child restraints, GPS, table, and chairs.
*EXCLUSIONS:
Unsealed Roads and Overhead Damage Liability: Regardless of fault you’re liable for up to the first $9900 of any loss/damage/accident/recovery on an unsealed road or for overhead damage. Even if you reduce your sealed road liability to $0, you’ll still be liable for up to the first $9900 on an unsealed road.
Windscreen and Tyre damage: You are always liable for tyre and windscreen damage on an unsealed road unless you selected option 3 (LRF with MAX package). If you select (option 1) LRF only, you are also liable for this damage on a sealed road.
You are responsible for all costs (including towage and repairs) arising from:
- use of the wrong fuel;
- a flat battery because of the lights or entertainment system having been left on;
- the keys having been misplaced or lost; or
- the keys having been locked in the Vehicle.
- further damage if you drive after having had an accident
Hail Damage: You’re not covered for hail damage unless you have taken the Liability Reduction Fee (LRF) with Max or LRF with Max Package
What are my Liability for Damage options for cars & commercial vehicles?
Subject to the terms and conditions of the agreement not being breached.
Option 1: Liability Reduction Fee (LRF)*
If you accept LRF, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage from $5,000 to $2,500 on a sealed road.
Option 2: MAX*
If you accept Max, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage on a sealed road to $0.
*EXCLUSIONS:
Unsealed Roads and Overhead Damage Liability: Regardless of fault you’re liable for up to the first $9900 of any loss/damage/accident/recovery on an unsealed road or for overhead damage. Even if you reduce your sealed road liability to $0, you’ll still be liable for up to the first $9900 on an unsealed road.
Windscreen and Tyre damage – Do I have to pay for these?
If you don’t reduce your liability at all – Yes up to replacement cost.
If you select (option 1) LRF only - Yes up to replacement cost or $2,500.
If you select (option 2) LRF with Max – No.
Hail Damage – Do I have to pay?
If you don’t reduce your liability at all – Yes up to the $5,000 Liability for damage.
If you select (option 1) LRF only - Yes up to the $2,500 Liability for damage.
If you select (option 2) LRF with Max – No.
You are responsible for all costs (including towage and repairs) arising from:
1. use of the wrong fuel;
2. a flat battery because of the lights or entertainment system having been left on;
3. the keys having been misplaced or lost; or
4. the keys having been locked in the Vehicle.
5. further damage if you drive after having had an accident
What are my Liability for Damage options for caravans?
Subject to the terms and conditions of the agreement not being breached.
Option 1: Liability Reduction Fee (LRF)
If you accept LRF, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage from $5,000 to $2,500 on a sealed road.
Option 2: Liability Reduction Fee Plus (LRFP)
If you accept LRFP, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage on a sealed road to $500.
EXCLUSIONS:
Unsealed Roads and Overhead Damage Liability: Regardless of fault, you’re liable for all loss/damage/accident/recovery on an unsealed road or for overhead damage.
Tyre damage – Do I have to pay for these?
If you don’t reduce your liability at all – Yes up to replacement cost.
If you select (option 1) LRF - Yes up to replacement cost or $2,500.
If you select (option 2) LRF Plus – Yes, up to $500.
Hail Damage – Do I have to pay?
If you don’t reduce your liability at all – Yes up to the $5,000 Liability for damage.
If you select (option 1) LRF only - Yes up to the $2,500 Liability for damage.
If you select (option 2) LRF Plus – No, your liability is zero.
You are responsible for all costs (including towage and repairs) arising from:
1. use of the wrong fuel;
2. a flat battery because of the lights or entertainment system having been left on;
3. the keys having been misplaced or lost; or
4. the keys having been locked in the Vehicle.
5. further damage if you drive after having had an accident
Can't I travel on unsealed roads?
For cars, campervans, motorhomes and commercial vehicles: We’re not saying that you can’t travel on unsealed roads, just that they’re much riskier than sealed roads. So, if you can’t avoid unsealed roads, slow right down and take extreme care. Unsealed Roads Liability: Regardless of fault you’re liable for up to the first $9900 of any loss/damage/accident/recovery on an unsealed road (including subsequent towage). Even if you reduce your sealed road liability to $0, you’ll still be liable for up to the first $9900 on an unsealed road.
For caravan rentals: (see clause 4.1 in the Terms & Conditions) The caravan must never be towed on any unsealed road unless:
• It’s a well maintained road
• It is used to access recognised tourist attractions, accommodation or camping grounds
• The distance travelled is no more than 2 kilometres; and
• You reasonably consider the condition of the road and your speed of travel will not cause damage to the caravan
You’re liable for all loss/damage/accident/recovery on an unsealed road or for overhead damage unless the above conditions are met. When the conditions are met you will pay up to the standard liability you selected for your rental agreement.
What about windscreen and tyre damage?
Windscreen and tyre damage are treated in the same way as any other damage, up to the liability amount stated on your Rental Agreement. A damaged tyre will be charged pro rata to the measured tread e.g. a tyre with 75% remaining tread would be charged at 75% of the new tyre charge. If you buy a replacement tyre, its type, make and rating must match the existing tyres.
What does fair wear and tear mean?
Fair Wear and Tear means deterioration which is consistent with careful use and does not include any Damage to the windscreen, headlights, taillights or tyres causing the Vehicle to become unroadworthy.
Are there any roads, road conditions or places we can’t take the vehicle?
It’s prohibited to use any of our vehicles off road, such as cross country, bush tracks, fire trails or on beaches. You must NOT use the vehicle in the snow, on roads that are closed or on roads that are covered with flood water. If you ignore this prohibition, you’ll be liable for ALL damage to the vehicle and will not be provided with a replacement vehicle.
Why do I have to pay for damage if it wasn’t my fault?
It’s the same as it is with most private vehicles. You pay for the first so many dollars of any loss or damage until this can be recovered from the other driver. If our insurance company is able to recover our costs from the other driver, then we’ll reimburse you for the amount we’ve taken from you (however this may take 6 months or more).
What about overhead damage?
For cars, campervans, motorhomes and commercial vehicles: Regardless of fault, you’re liable for up to the first $9900 whether the overhead damage occurs on a sealed, or on an unsealed road. Even if you reduce your sealed road liability to $0, you’ll still be liable for up to the first $9900 of any overhead damage.
For caravan rentals: Regardless of fault, you’re liable for any overhead damage cause to the caravan.
General
What if I break down?
Emergency help is available 24 hours a day, every day of the year, via the Royal Automobile Club of Tasmania’s Roadside Assistance.
Can the children travel in the back of the campervan, motorhome, or caravan?
For campervans and motorhomes: Only when they can utilise a seat belt or child restraint – this varies from vehicle to vehicle.
For caravans: It is not permitted for anyone to travel in the back of a caravan.
Can baby seats be fitted in campervans and motorhomes?
Please refer to the Campervan Comparison matrix.
Do you provide linen in the van?
In a campervan or motorhome rental: Included at no cost - One double kit suitable for two people. Additional kits are available at $40 each.
In a caravan rental: You are expected to bring your own bedding however you can hire a double kit at $100. Additional kits after that are available at $40 each.
Each kit provides bedding and linen, including 2 towels, pillow and pillowcase, doona and bed sheet. All vans are equipped with a double kit, extra kits can be added for additional travellers or for your own added comfort.
Can I take the vehicle out of Tasmania?
Vehicles may not be taken out of Mainland Tasmania without prior written agreement. It’s permitted to utilise the vehicle on Bruny Island.
Do we have to stay overnight in caravan parks?
No. Although Tasmania has many comfortable camping grounds and caravan parks, there is generally no restriction on where you can stay overnight, as long as the van is well clear of the carriageway, and there are no signs to the contrary.
Even though our vehicles have a twin-battery system to minimise “flat batteries”, they do need re-charging at regular intervals (e.g. over long driving periods or overnight charging at a powered site).
Is it safe to drink the water from the vehicle’s water tank?
We suggest you boil the water before drinking, just to be on the safe side.
Is a campervan, motorhome or caravan difficult to drive?
Campervans are very similar to a car to drive. Over many years’ experience we’ve found few drivers who haven’t easily adjusted to driving the larger motorhomes.
For caravans: caravans can be difficult to navigate, that's why we ask that prior to your rental, you must complete the caravan rental form for eligibility and have an appropriate vehicle with the applicable tow capacity. Find the form here.
Are pets allowed?
No, our terms and conditions prohibit the carriage of any pets, whether contained or not. Licenced Guide, Hearing and Assistance dogs are allowed, please advise our staff when making your reservation.
Where can I find a map of Tasmania?
Can we store luggage at your locations?
We’ve made some provision for luggage in our vehicles, but you’d have some problems with storage of large suitcases – we suggest small suitcases and soft bags. In your own interests, please don’t leave items of value on view while you’re away from the vehicle.
